Every so often, a simple social post captures exactly why great customer experience matters. In a recent user-generated social media post on Instagram, a parent videos the moment her child is reunited with her lost backpack from Glacier Park International Airport.
Oak View Group (OVG) continues to set the pace for fan-first operations. Today, we’re excited to welcome Casey’s Center to the Boomerang Network, bringing modern, AI-powered lost-item recovery to one of the most dynamic, guest-centric venues in live entertainment.
In travel, sports, entertainment, and hospitality, reputation is currency. A single customer interaction can ripple into headlines, viral social media posts, or lasting brand loyalty. And while most executives think about brand protection in the context of safety, cleanliness, or guest experience, there’s one often-overlooked touchpoint that can make or break trust: how you handle lost items.
Boomerang is thrilled to welcome the Kia Center, home of the Orlando Magic, to the Boomerang Network. Located in the heart of downtown Orlando, Kia Center is more than just a basketball arena: it’s a world-class destination for concerts, family shows, and cultural events.
Losing something sucks. It can derail a trip, scramble your day, or leave you panicked after a big event. Even worse: a few persistent myths about Lost & Found make people less likely to get their stuff back.
