In the hospitality industry, providing exceptional guest experiences is paramount if you are operating a business and trying to retain customers. As the old adage goes, happy customers = returning customers.
Summer 2023 is officially in full swing. Now, travelers are taking actions into their own hands as much as they can by purchasing tracking devices like AirTags and Tiles to track their bags, so they know where the bags are in case the airline doesn’t.
Pattie, a retired airline flight attendant with decades of experience in the travel industry, found herself on the other side of the Lost & Found headache when her husband lost his phone during a flight. Little did she know that this incident would lead to a remarkable journey.
From technology to public transportation, the Japanese take great pride in maintaining order and ensuring their society functions smoothly. But one remarkable example that intrigues me most is their commitment towards an incredibly efficient Lost & Found system.
Lost & Found platforms have long been a beacon of hope for customer retention, but unfortunately, many Lost & Found companies’ business models take the magical moment out of the entire experience with a big surprise at the very end.
