Amidst the vibrant buzz in the heart of Chicago, the IATA World Passenger Symposium, an event shaping the future of travel, brought together the travel industry’s top leaders to share best practices and investment and focus categories in addition to introducing disruptive industry newcomers that want to help.
As a short-term rental (STR) host, ensuring that every guest leaves with a positive experience is a top priority. However, there’s one aspect of managing a STR that bogs down a manager: the management of found items and the tedious tasks involved in returning that item back to the guest.
A week ago on October 10th in New York City, Thayer Ventures held their annual meeting, bringing together an incredibly intimate and curated group of some of the brightest minds and top executives in the travel industry.
In the world of Lost & Found, the secret to stellar reviews isn’t just about reuniting people with their belongings. It goes far beyond that to create happy customers who tell their friends about their experience, take their praise to social media, and boost your Net Promoter Score (NPS).
Losing personal belongings while traveling is a frustrating and stressful experience. It becomes even more aggravating when the process of reclaiming those lost items is complicated and fragmented.
