It’s no secret: airlines’ technology and process for tracking a bag’s travel has been falling short. Both airlines and their customers are losing their patience. Which airlines will be the ones to innovate and gain a competitive edge over the rest?
In the fast-paced and dynamic environment of the travel and entertainment industry, gaining customers’ trust is essential for long-term loyalty.
In the hospitality industry, providing exceptional guest experiences is paramount if you are operating a business and trying to retain customers. As the old adage goes, happy customers = returning customers.
Summer 2023 is officially in full swing. Now, travelers are taking actions into their own hands as much as they can by purchasing tracking devices like AirTags and Tiles to track their bags, so they know where the bags are in case the airline doesn’t.
Pattie, a retired airline flight attendant with decades of experience in the travel industry, found herself on the other side of the Lost & Found headache when her husband lost his phone during a flight. Little did she know that this incident would lead to a remarkable journey.
