From technology to public transportation, the Japanese take great pride in maintaining order and ensuring their society functions smoothly. But one remarkable example that intrigues me most is their commitment towards an incredibly efficient Lost & Found system.
Lost & Found platforms have long been a beacon of hope for customer retention, but unfortunately, many Lost & Found companies’ business models take the magical moment out of the entire experience with a big surprise at the very end.
In today’s digital age, businesses are constantly seeking innovative solutions to streamline and automate workloads to reduce costs, especially variable costs that surge with demand. But despite that, one often-overlooked area is managing customer support inquiries around Lost & Found.
At Boomerang, our mission is to reconnect people with their lost items. Thanks to our exceptional partnerships across a wide range of industries, including hotels, airports, stadiums, universities, festivals, and more, we are able to fulfill our mission every single day.
In January 2023, SAV turned to Boomerang, the leading Lost & Found platform, to digitally transform their operation and enhance their travelers’ Lost & Found experience. As an organization, SAV takes great pride in delivering a first-class customer experience.
