It’s happened to most of us at some time, losing something valuable or sentimental while out and about. And even though you’re sure where you lost it, the hotel, the airport, or the music venue, these places have no system for logging and tracking these items.
In April 2023, Boomerang spoke at the Airport Customer Experience Symposium in Louisville, Kentucky to share the benefits of its Lost & Found SaaS platform with attendees.
Digital transformation can be uncomfortable for businesses as they adjust to new processes, but the bottom line is that ultimately, it benefits both customers and companies. These innovations challenge traditional methods and encourage entire industries to evolve, leveraging strong data analytics while doing so.
Oftentimes, Lost & Found lacks a strong internal process and integrity checks and balances, leaving the Lost & Found department without a performance feedback loop and any business insights to use… until now.
In January 2023, Syracuse Hancock International Airport (SYR) enhanced its Lost and Found operation and
traveler experience by partnering with Boomerang, the leading Lost and Found platform. By joining Boomerang, SYR’s team has both modernized their tech stack and unlocked data insights for their Operations team.
