It’s summer 2022… you know what that means: travel is back, like never before. A two-year, pandemic-induced halt on vacations and travelers are now using their PTO and saved-up funds to make up for lost time.
Lost and found is unlike any other customer touchpoint along the customer journey. The customer comes to you in a frantic state, frustrated that they misplaced a beloved item.
Alyssa arrives at Boomerang with an unorthodox background, ranging from pioneering a social venture in Lao PDR, to software engineering and product management…
I confess: before starting Boomerang, I didn’t know much about lost and found, other than people rarely get their lost items back, myself included.
Spend a few minutes Googling lost and found and you’ll quickly notice that the space suffers from extreme fragmentation.
