Airports Now Have A Saving Grace From Lost & Found Management
I confess: before starting Boomerang, I didn’t know much about lost and found, other than people rarely get their lost items back, myself included.
Fragmentation: Lost & Found’s Unsolved Problem
Spend a few minutes Googling lost and found and you’ll quickly notice that the space suffers from extreme fragmentation.
The First Intern: Why I joined Boomerang
Empty hands, empty pockets, and emptied the back-pack. Nothing. I’ve done this twice now at Wharton and haven’t even finished my first semester yet.
Introducing Boomerang
Lost and Found (or rather: not finding) is a big and costly problem, begging for a solution. Americans spend $2.7B annually in replacing lost items. The true cost is higher since it also poses a customer service burden on businesses, large and small.
