Want to Pull Your Customer’s Heartstrings? Do This.
Lost and found is unlike any other customer touchpoint along the customer journey. The customer comes to you in a frantic state, frustrated that they misplaced a beloved item.
Welcoming Alyssa Atain, Technical Product Manager
Alyssa arrives at Boomerang with an unorthodox background, ranging from pioneering a social venture in Lao PDR, to software engineering and product management…
Airports Now Have A Saving Grace From Lost & Found Management
I confess: before starting Boomerang, I didn’t know much about lost and found, other than people rarely get their lost items back, myself included.
Fragmentation: Lost & Found’s Unsolved Problem
Spend a few minutes Googling lost and found and you’ll quickly notice that the space suffers from extreme fragmentation.
The First Intern: Why I joined Boomerang
Empty hands, empty pockets, and emptied the back-pack. Nothing. I’ve done this twice now at Wharton and haven’t even finished my first semester yet.
