Lost items have stories—they’re often irreplaceable memories, symbols of trust, or simply a person’s everyday essentials. When these items are returned, it’s not just a transaction; it’s an act of trust and care. This week, we’re spotlighting 15 recent stellar recoveries on Boomerang that exemplify the core values of integrity, customer service, and loyalty that the best companies in sports, entertainment, travel, and hospitality bring to life every day.
- BALENCIAGA bag – Recovered from the Wells Fargo Center in Philadelphia, PA.
- Louis Vuitton wallet – Recovered from UBS Arena in Elmont, NY.
- Christian Dior bag – Recovered from Acrisure Arena in Palm Springs, CA.
- GoPro camera – Recovered from Madison Square Garden in NY, NY.
- Gold watch – Recovered from Savannah / Hilton Head International Airport in Savannah, GA.
- Golden Goose sneakers – Recovered from Spring Hill Suites by Marriott in Lake Nona, FL.
- 12-year sobriety coin – Recovered from Louisville Muhammad Ali International Airport (SDF) in Louisville, KY.
- Stitch backpack – Recovered from Universal Studios Hollywood in Hollywood, CA.
- Steam Deck – Recovered from CVG International Airport in Hebron, KY.
- Green Montblanc wallet – Recovered from MGM in Las Vegas, NV.
- Bushnell Wingman GPS speaker – Recovered from Tapatio Springs in Boerne, TX.
- Men’s Kurta set – Recovered from Courtyard Residence located in Lake Nona, FL.
- Military memorial bracelet – Recovered from Louisville Muhammad Ali International Airport (SDF) in Louisville, KY.
- Cowsills vinyl record – Recovered from MGM in Las Vegas, NV.
- Balmain Aviator sunglasses – Recovered from Universal Studios Orlando in Orlando, FL.
Each of these recoveries demonstrates a commitment to doing the right thing. It’s not just about logistics; it’s about a company’s integrity. By returning valuable or sentimental items, organizations send a clear message to customers: we value you. We’ll go above and beyond for you.
According to a Harvard Business Review study, improving customer retention rates by just 5% can increase profits by 25% to 95%. Impressing customers with acts of service like returning lost valuables turns them into raving fans. Positive reviews and heartfelt “thank you” messages like the ones below pour in daily for Boomerang partners. These moments matter because they create an emotional connection with customers. And emotional connections are one of the strongest predictors of customer loyalty.
#FoundOnBoomerang
Skyler Logsdon
CEO, Boomerang
