Recently, I spoke with Kevin Ballo, a former hotel operator who went on to become an executive at Marriott International, overseeing multiple properties before moving into a corporate role. When the topic of Lost & Found came up, he didn’t hesitate: “Lost and found calls were my least favorite part of the job when I was managing a property.”
One of our teammates at Boomerang got this text from a college friend who lost his gold bracelet at Madison Square Garden during a Knicks game.
When lost items go unclaimed, it’s not just a missed opportunity to earn customer loyalty and trust — it’s an overlooked sustainability issue with real environmental consequences. That pile of unreturned items in your back office isn’t just clutter. It’s contributing to a much larger problem.
As the busy summer season approaches, top companies across travel, sports, hospitality, and entertainment are sprinting to join the Boomerang Network — preparing to deliver exceptional customer experiences when demand surges.
Boomerang is proud to announce that the Denver Broncos have officially joined the Boomerang Network! As one of the NFL’s most storied franchises, the Broncos call Empower Field at Mile High home—a stadium renowned for its electric game day atmosphere, loyal fanbase, and iconic status in American sports.
