Lost & Found departments have long been a cornerstone of customer service, whether in airports, stadiums, hotels, or entertainment venues. However, few organizations ask the question: is our Lost & Found operation secure? Without the right safeguards, your Lost & Found could become a honeypot for scammers, leaving your business and reputation vulnerable.
Scammers prey on the lack of robust processes in many traditional Lost & Found operations. For example, a common tactic involves calling or emailing to inquire about items in your possession. Once scammers learn what’s available, they fabricate convincing stories over the phone or email to claim items that don’t belong to them.
Some outdated Lost & Found platforms actually display all found items publicly. While this transparency might seem helpful, it creates a golden opportunity for scammers. Anyone can sift through the inventory and craft a convincing claim. Honest customers lose out, as their lost item was wrongfully claimed by someone else, and now that honest customer has to rebuy their lost item. America spends a whopping $5B every year rebuying lost items that weren’t found.
At Boomerang, we take a radically different approach to securing our platform. Our platform is designed to ensure only rightful owners can retrieve their belongings, with multiple layers of authentication and cutting-edge AI matching technology.
The Boomerang way is 10x better. We don’t show inventory to the public. AI-driven matching. Numerous authentication barriers. Significant security investments. Take control of your Lost & Found’s security in 2025 — don’t let your Lost & Found be the organization’s weak link and brand risk.
#FoundOnBoomerang
Skyler Logsdon
CEO, Boomerang
