If you walk into most Lost & Found rooms, you’ll see the same thing:
Sticky notes. Spreadsheets. Overflowing shelves. Phones ringing nonstop. It’s not because teams don’t care. It’s because this is how it’s always been done. For decades, Lost & Found has lived in the back office: manual, reactive, and held together with duct tape.
But the reality is simple: manual Lost & Found doesn’t scale. Eventually, the system breaks down, and customers pay the price.
Claims get missed. Items sit unreturned. Staff get overwhelmed. And what should be a trust-building moment becomes a driving source of frustration. Worse, it quietly damages your brand. Because when someone loses something important — a passport, a laptop, a wedding ring — how you respond is what they remember most.
The old way
❌ Phone calls all day
❌ Endless email chains
❌ Paper logs and spreadsheets
❌ Manually scanning shelves to “match” items
❌ Shipping and logistics headaches
It’s slow. It’s expensive. And it burns out good people.
The modern way
Innovative teams are upgrading. They’re moving Lost & Found from chaos to ease with Boomerang.
✅ Digital claims in minutes
✅ AI-powered matching that returns more items
✅ Automatic updates that keep guests informed
✅ Integrated shipping with major carriers
✅ One system instead of five
The results speak for themselves
😄 More items returned
😄 Fewer calls
😄 Happier guests
😄 Lower labor costs
😄 Stronger reviews and loyalty
We’ve seen airports, hotels, stadiums, theme parks, casinos, and parks make the switch, and they never go back.
Because Lost & Found isn’t a back-office chore anymore. It’s a customer experience moment that matters.
And when you get it right, people remember. They tell their friends, and they come back. Every lost item can be magical.
#FoundOnBoomerang
Skyler Logsdon
CEO, Boomerang
