At Boomerang, we believe lost & found should be more than spreadsheets, notebooks, phone calls, and dead-end customer experiences.
It should be a moment that builds trust.
A moment customers remember.
A moment they tell friends and family about.
A moment that reflects the people an organization hires and the technology it invests in.
That’s why the world’s leading airports, stadiums, theme parks, hospitality brands, and entertainment destinations trust Boomerang to power their lost-item recovery experiences. Turning lost & found into a consistent, reliable, customer touchpoint that overdelivers.
And the reviews say it all.
Customers consistently describe the Boomerang experience the same way:
- Fast.
- Easy.
- Helpful.
- Clear.
- Magical.
Whether it’s recovering a passport at a theme park, a Prada wallet at an arena, house keys after a game, or an engagement ring at the airport, every returned item becomes an opportunity to create an unforgettable customer experience.
One customer at Petco Park recently wrote: “Service is on another level… Communication was everything — daily emails, daily updates, calls with people 24 hrs makes it a global-level service.”
Another guest at Universal Orlando Resort recently shared: “I lost my ID while walking around Universal. I really didn’t expect to get it back… it was there waiting for me. Really appreciate you guys for saving the day.”
For operators, this goes far beyond traditional lost & found.
Boomerang helps organizations:
- Return more lost items
- Automate internal busy work
- Reduce customer service strain
- Eliminate manual workflows
- Improve communication with guests
- Deliver unforgettable customer experiences
The reality is simple: when someone loses something valuable, emotions run high. How an organization responds in that moment matters.
The best venues in the world understand that lost & found is not just an operational workflow — it’s a customer touchpoint. And when done right, it becomes one of the most memorable experiences a customer has with your brand.
At the center of it all is Boomerang AI — helping operators match items faster, streamline communication, and create magical recovery moments at scale.
That’s the magic of Boomerang.
#FoundOnBoomerang
