Fenway Park. Home to the Boston Red Sox. One of the most iconic stadiums in America and ground zero for one of sports’ most legendary rivalries: Red Sox vs. Yankees. But sometimes, even amid generations of rivalry, something more powerful than baseball takes the spotlight. Humanity.
Recently, I spoke with Kevin Ballo, a former hotel operator who went on to become an executive at Marriott International, overseeing multiple properties before moving into a corporate role. When the topic of Lost & Found came up, he didn’t hesitate: “Lost and found calls were my least favorite part of the job when I was managing a property.”
One of our teammates at Boomerang got this text from a college friend who lost his gold bracelet at Madison Square Garden during a Knicks game.
When lost items go unclaimed, it’s not just a missed opportunity to earn customer loyalty and trust — it’s an overlooked sustainability issue with real environmental consequences. That pile of unreturned items in your back office isn’t just clutter. It’s contributing to a much larger problem.
As the busy summer season approaches, top companies across travel, sports, hospitality, and entertainment are sprinting to join the Boomerang Network — preparing to deliver exceptional customer experiences when demand surges.
