Articles

“Lost & Found Calls Were My Least Favorite Part of the Job”

Recently, I spoke with Kevin Ballo, a former hotel operator who went on to become an executive at Marriott International, overseeing multiple properties before moving into a corporate role. When the topic of Lost & Found came up, he didn’t hesitate: “Lost and found calls were my least favorite part of the job when I was managing a property.”

The Environmental Impact of Not Returning Lost Items 🌍

When lost items go unclaimed, it’s not just a missed opportunity to earn customer loyalty and trust — it’s an overlooked sustainability issue with real environmental consequences. That pile of unreturned items in your back office isn’t just clutter. It’s contributing to a much larger problem.