Most organizations think of lost & found as an operational necessity. A wallet gets turned in. A guest submits a claim. Staff members do their best to reunite the item with its owner. Case closed…. Or is it? The reality is that lost & found impacts far more than a back-office process. It affects guest …
We're excited to welcome the Baltimore Ravens and M&T Bank Stadium to Boomerang. With more than 70,000 fans filling M&T Bank Stadium on game days, delivering a great fan experience extends far beyond the final whistle. From jerseys and wallets to phones, keys, and everything in between, the items left behind at live events often …
There's nothing quite like playoff basketball at Madison Square Garden. The energy. The crowds. The excitement. The unforgettable moments. But when ~20,000 fans gather in one place, things can get left behind. Phones. Wallets. Keys. Jackets. AirPods. Team merchandise. Bags. Glasses. Jewelry. And just about everything else. The good news? Madison Square Garden uses Boomerang …
Twenty years ago, restaurant reservations were a mess. Hosts managed reservations through notebooks, spreadsheets, sticky notes, phone calls, and tribal knowledge. Customers waited on hold. Restaurants lacked visibility. The experience was inconsistent. Then OpenTable came along. OpenTable didn't invent reservations. It digitized them. It automated the busy work. It improved the customer experience. And eventually, …
We're excited to announce that The Westin Fort Lauderdale Beach Resort has selected Boomerang to power its lost item recovery experience. Located along Fort Lauderdale Beach and overlooking the Atlantic Ocean, The Westin Fort Lauderdale Beach Resort has become one of South Florida's most recognizable hospitality destinations. With 432 guestrooms and suites, ocean and Intracoastal …
