In the hospitality industry, providing exceptional guest experiences is paramount if you are operating a business and trying to retain customers. As the old adage goes, happy customers = returning customers.
For the Orlando, Florida-based hospitality group Rentyl Resorts Hospitality, customer happiness is at the very core of their company culture across all properties under management: Encore Resort Orlando, Margaritaville Cottages Orlando, Spectrum, Bear’s Den Resort Orlando, and many more.
Every single interaction, beginning right when a customer checks in to when they check out, contributes to the overall impression guests have at the Rentyl Resorts properties.
In the hotel and resort industry, one often-overlooked aspect of guest satisfaction is the Lost & Found process. Recognizing the significance of this, Rentyl Resorts Hospitality has recently made a significant upgrade and investment to its Lost & Found tech stack by implementing Boomerang, the leading Lost & Found platform. This strategic move to migrate away from an archaic lost & found platform – whose business model charged customers incredibly high shipping rates upon recovery – was an easy decision for Rentyl Resorts to better serve customers and enhance the last-touch guest experience of Lost & Found.
In today’s fast-paced world, travelers have high expectations when it comes to customer service. Losing personal belongings during a stay can be very distressing for guests, and how their concerns are handled can greatly impact their overall satisfaction and, ultimately, retention. That is, at the end of the day, every customer touchpoint is a make-or-break opportunity for loyalty in the hospitality industry.
To address this critical aspect of the guest experience, Rentyl Resorts Hospitality has partnered with Boomerang, a cutting-edge Lost & Found platform renowned for its smart and user-friendly product that helps businesses perform in the Lost & Found department. By leveraging Boomerang’s technology, Rentyl Resorts Hospitality aims to streamline the Lost & Found process, making it faster, more reliable, and seamless for both guests and staff.
Nicholas Falcone, CEO & Managing Principal of Rentyl Resorts Hospitality Group, stated that: “Rentyl Resorts has embarked on expansion all over the world with the goal of becoming the dominant brand within the branded short term residential resort space, and we couldn’t be happier to be partnering with Boomerang to provide another great service for our guests.”
We’re proud to be partnered with Rentyl Resorts Hospitality. Their high standards for customer service, loyalty, and leveraging the best technology in the market make us a great fit for each other for a strong partnership.
Skyler Logsdon
CEO, Boomerang
