At Boomerang, 56% of our partners upgraded to us after being frustrated with their previous Lost & Found software.
Here’s why so many made the switch:
Disconnected Processes
Many legacy Lost & Found platforms are glorified spreadsheets. While they allow businesses to log found items, they lack integration with the claims process. This forces staff to manually match items with owners, wasting valuable time. In the Lost & Found world, speed is key—every extra minute leaves customers more anxious and frustrated.
Absent Technology Prowess (e.g. AI Matching Engine)
Without robust technology like an AI-powered matching engine, managing Lost & Found is time-consuming and prone to errors. Boomerang simplifies and automates the tedious work through advanced tech, especially our in-house AI matching engine, which drastically reduces the effort required to reunite lost items with their rightful owners. The result? Faster returns, happier customers, and an overall improved experience.
Customer-Gouging Shipping Models
A major pain point with other platforms is excessive shipping fees, which frustrate customers and sour the experience. At Boomerang, we eliminate this issue with a streamlined, affordable shipping process that maintains the joy of reuniting with a lost item. Our partners benefit from higher customer satisfaction, better reviews, and higher Net Promoter Scores (NPS), all because we prioritize a seamless end-to-end experience.
Overlooking Data, Reporting, and Internal Tools
Data-driven decision-making is critical, but many outdated platforms don’t offer adequate tools for tracking performance or gaining insights. Boomerang provides robust reporting and internal tools that allow partners to make informed, data-backed decisions.
A Brand Promise
Boomerang exists for one reason—to get lost items back to their owners. This is our brand promise. We’re a single sharp knife, laser-focused on making this happen, and our partners appreciate the clarity of our mission. Brand promises are not always clear amongst other platforms, as they do many things all under one brand.
Lee Ann Norris, Customer Experience Manager at Savannah/Hilton Head International Airport, shared her experience upgrading to Boomerang:
“We weren’t actively searching for a new Lost & Found platform—what we had in place seemed fine. But after attending a Boomerang demo, we were absolutely blown away! Boomerang offered solutions we didn’t even know we needed and completely transformed how we handle Lost & Found.”
If your current system feels stuck in the past, it’s time to level up with Boomerang—the #1 platform for item recovery. Contact us today to schedule a product demo.
As Ricky Bobby says in Talladega Nights, “If you’re not first, you’re last.”
#FoundOnBoomerang
Skyler Logsdon
CEO, Boomerang
