Reducing Customer Support Center Costs with Boomerang

In today’s digital age, businesses are constantly seeking innovative solutions to streamline and automate workloads to reduce costs, especially variable costs that surge with demand. But despite that, one often-overlooked area is managing customer support inquiries around Lost & Found, which is both time-consuming and resource-intensive. 

Because customers tend to follow up with the business several times when losing an item, Lost & Found becomes a material cost for businesses to manage – luckily, it can be avoided. 

By embracing digital transformation and leveraging Boomerang’s comprehensive platform, businesses can effectively digitize their Lost & Found inquiry processes, ultimately reducing support center costs, as well as time spent manually matching items to claims, emailing customers back and forth on their lost item status, and communicating item return options (shipped or in-person pickup).

Simplify Inquiry Management

Traditionally, Lost & Found inquiries involve manual processes like constant phone calls, emails, and physical visits to a dedicated office. Not only are these methods time-consuming, but they also require dedicated, paid staff to field inquiries. By partnering with Boomerang, customers can submit lost item inquiries online and provide detailed information (including photos) about their lost items, eliminating the need for extensive manual involvement and allowing staff to prioritize other critical, profitable tasks.

Enhanced Efficiency

Digitizing Lost & Found inquiries with Boomerang significantly improves operational efficiency. Boomerang employs advanced algorithms and machine learning to match lost items with the right lost item claim, reducing time spent by staff manually sifting through records and enhancing both the speed and accuracy of the return process. 

With Boomerang’s automated notifications, users receive real-time status updates on their inquiries – no follow-up calls or emails are needed from businesses that license Boomerang. What does this mean for your business? Happier customers and less money spent doing the manual stuff.

Data Feedback Loops

Lost & Found customer inquiries generate tons of rich, mature data that can be utilized to optimize processes and reduce costs. Boomerang centralizes all lost item data, allowing businesses to analyze and extract valuable insights with in-product metrics and, often, custom out-of-product reporting from Boomerang as well. By understanding patterns and trends in lost items (read more about them here), organizations can take proactive measures to cut costs. With Boomerang, the data-driven decision-making process becomes streamlined, leading to better resource allocation and cost savings in the long run.

Ultimately, we’re strong believers in digitization – it’s key to optimizing your business operations and reducing costs: the very things needed to help you sharpen your advantage over competitors. And many times, as in Boomerang’s case, you can improve the customer experience to curate a positive last-touch customer experience. 

So, if you’re a business still wrestling with Lost & Found, get in touch with us. We make getting onboarded and launched easy so that you can start reaping the benefits with minimal lift right away.

Skyler Logsdon

CEO, Boomerang