By: Michal Christine Escobar (Hospitality Technology’s Senior Editor)
For years, tracking and returning lost items has been a manual, time-consuming process, creating operational bottlenecks and frustrating guests. But what if AI could turn this challenge into a frictionless, automated solution?
Boomerang is redefining lost & found for hotels, using AI and machine learning to automate item recovery, eliminate inefficiencies, and enhance the guest experience. By integrating seamlessly with existing hospitality tech stacks, Boomerang boosts recovery rates by more than 300%, reduces operational costs, and strengthens brand loyalty.
In this Q&A, we speak with Boomerang’s Co-founder & CEO Skyler Logsdon about how the platform is transforming lost & found, its impact on hotel IT and operations teams, and what’s next for AI-driven item recovery in hospitality.
What is Boomerang? What inspired you to start the company, and how has it evolved since its inception?
Boomerang is an AI-powered lost & found platform designed to revolutionize the way businesses recover and return lost items to customers. Our platform leverages machine learning to automate item identification, enhance recovery processes, and reduce inefficiencies traditionally associated with lost & found operations. I was inspired to start Boomerang after recognizing how frustrating the lost item recovery process was for both businesses and guests. Since our launch in 2022, we’ve evolved into a platform that helps companies in industries like hospitality, travel, sports, and entertainment to streamline their operations, boost customer satisfaction, and improve brand loyalty.
Click HERE to read the full Q&A Interview with Boomerang CEO, Skyler Logsdon.
Andrew Diep-Tran
Marketing Team, Boomerang
