AI-powered platform revolutionizes the lost & found department, allowing its partners to quickly and accurately return lost items to customers
MIAMI – Feb. 22, 2024 – Miami-based Boomerang, the leading lost & found platform, is rapidly growing its Boomerang Network, transforming how businesses nationwide and across industries reunite lost items with their owners. Each year, one in four individuals loses a valuable possession, resulting in a staggering $5 billion spent replacing lost items.
Every business understands the importance of providing superior customer service. Lost & found can be a customer service challenge – 86% of lost items occur within businesses, with electronics ranking as the most commonly misplaced valuables. Businesses recognize that utilizing Boomerang is a powerful way to improve their overall customer experience.
It’s why following a successful $4.9 million seed round, AI-powered Boomerang is off and running in 2024.
The year began with the additions of esteemed sports venues, including:
- InTrust Bank Arena in Wichita, Kansas
- Enmarket Arena in Savannah, Georgia
- Acrisure Arena in Palm Springs, California
Additionally, there were notable partnerships with hotels, casinos, multiple international airports, theme parks, and fitness establishments, like:
- Universal Studios Hollywood, Hollywood, California
- Georgia Tech Hotel and Conference Center, Atlanta
- The Dalmar, Fort Lauderdale, Florida
- Lake Nona Performance Club, Orlando, Florida
“Companies partnering with Boomerang earn their customers’ trust and bring integrity, transparency, and effectiveness to the lost & found department – which for far too long has been a black hole,” said Boomerang co-founder Skyler Logsdon. “We are committed to delivering fast and accurate matches while streamlining inventory management processes for our partners.”
Powered by sophisticated AI and machine learning technology, Boomerang facilitates swift and precise matches, enabling its partners to manage lost & found efficiently and effectively, fueling the Network’s exponential growth. Companies that find lost items simply upload the found item information (pictures and description details) to the Boomerang Network. All items found are consolidated onto the Boomerang platform, addressing the long-standing fragmentation and transparency issues plaguing the lost & found sector and lost and found customer experience.
We’ve all been there, having to call and email businesses continuously trying to submit claims and get status updates on those claims. On top of that hassle, people tend to post on platforms like Craigslist, Facebook, Twitter, NextDoor, Ring, Citizen, Reddit, to test their luck to see if a person found the item and is trying to return it on one of those platforms.
Solving a persistent challenge
Recent #RecoveredOnBoomerang successes underscore the effectiveness of Boomerang’s innovative approach to lost & found. Notable recoveries include a gold Gucci watch retrieved from The Dalmar Resort in Fort Lauderdale, Florida, power tools found at Cincinnati/Northern Kentucky International Airport, an Ace Pro Camera located at Universal Studios in Hollywood, a wedding ring returned from Savannah/Hilton Head International Airport, and a Nikon camera reclaimed from Syracuse Hancock International Airport.
“I am thrilled to have partnered with Boomerang as our lost & found solution,” said Tiffany Hamby, Sr. Director, Entry Operations and Guest Relations at Universal Studios Hollywood. “Their exceptional team and innovative AI solution have consistently delivered incredible success stories for our guests. The decision to partner with them was a no-brainer, and they have exceeded all expectations.”
Boomerang’s relentless commitment to innovation and collaboration underscores its position as the industry leader in item recovery. With the Boomerang Network, businesses and customers alike can trust in a seamless and transparent process for retrieving lost items, bringing peace of mind to all involved.
Learn more about Boomerang and join the Boomerang Network revolution.
Skyler Logsdon
CEO, Boomerang
